Refund policy
Return & Refund Policy
At 4th Gen Coffee, we take great pride in delivering premium single-origin specialty coffee. Due to the perishable nature of our products, please read our return policy carefully.
Returns We accept returns within 14 days of delivery under the following conditions:
- The product is unopened and in its original sealed packaging
- The item was received damaged, defective, or incorrect
We are unable to accept returns on opened coffee bags due to the perishable and consumable nature of our products.
How to Initiate a Return Contact us within 14 days of receiving your order at info@4thgencoffee.com with your order number and a description (and photo if applicable) of the issue. We will respond within 2 business days.
Refunds
- For damaged, defective, or incorrect items — a full refund will be issued to your original payment method within 5–10 business days of approval (region based)
- For other eligible returns — we offer a store credit or exchange of equal value.
Return Shipping
- If the return is due to our error (damaged, defective, or wrong item) — we will cover return shipping costs.
- All other eligible returns — return shipping is at the customer's expense.
Non-Returnable Items
- Opened coffee bags
- Gift cards
- Items purchased on final sale
For any questions, reach us at info@4thgencoffee.com.